Category Archives: Content strategy

Lessons in social web strategy


Earth Rangers online strategy shows kids they can make a difference

Course: CDPR108, Ryerson University, Toronto
Week 8, October 29, 2012
This blog covers my weekly assignments and learning for Ryerson University’s Social Media in PR course, part of Ryerson’s well-respected public relations certificate program. Follow this blog through the fall 2012 semester as we move from A – Z in social media.

We’re moving on to social web strategies this week – how to develop them and what makes them successful. That got me thinking about how one organization uses a social web strategy to build environmental awareness in young children.

Last year, my daughter became an Earth Ranger and quickly raised $50 to protect the habitat for an endangered animal.

After hearing about it on TV, she went to the website and with little help from me found out about four endangered species, chose an animal to support, set up her fundraising campaign and spread the news by e-mail and on Facebook. She was eight years old.

Fifty dollars doesn’t sound like much, but fundraising is beside the point. The important thing is the strong impression this experience made on her. She loves animals and felt she was making a difference by getting involved. We were proud of her initiative, and we weren’t the only ones who noticed. We expected grandparents and other usual suspects to answer her call. We didn’t expect neighbours and our broader circle of friends to cheer her on, and even donate. But they did. She liked wearing the mantle of environmental protection. She liked being known for standing up for animals and the wild parts of our world. It made her feel good.

Earth Rangers is a charity whose mission is “to educate children about the importance of biodiversity and empower them to protect animals and their habitat,” according to its website. What can we learn from their strategy?

1. Create content your audience enjoys

The key to this strategy is that it uses something kids are naturally attracted to – animals. Earth Rangers tells stories about animals whose homes are threatened to teach children about environmental conservation and the effects of urbanization, industrial development, climate change and other factors on the environment. Children know animals are part of the natural environment and feel that animals are important. Therefore, they can easily understand that protecting the places they live is also important. Using animals to tell stories is interesting for kids and effective in helping the organization live up to its mission statement.

This is not the “social” part of Earth Rangers’ strategy, but the point is relevant when thinking about creating content for a social web strategy.  

2. Create ways to get involved 

Becoming an Earth Ranger gives kids a role they can be proud of.

Another important aspect of this strategy is allowing kids to take action by becoming an Earth Ranger (essentially an environmental ambassador) and raising money to protect the habitats of endangered species.

The site makes fundraising easy by leveraging social channels and gives children a sense of ownership and pride in protecting the environment. Crowdsourcing ideas, sharing stories and know-how, or sending pictures of experiences can do the same thing – reinforce membership in the community, build relationships and create ownership of issues.

3. Make it fun and accessible

Because the target audience is young children whose reading skills are still developing, the organization uses video effectively on its website, You Tube and Facebook page to help kids get the message. The content is colourful and takes many forms – from games to contests – keeping it fresh and fun for kids.

4. Don’t forget “un-social” channels

This strategy includes traditional TV and print advertising and media relations, as well as a website and social media channels, primarily Facebook, You Tube and Twitter. The website features animal and conservation information, multi-media content (Wild Wire blog, pictures, fun facts, games, contests, pictures, maps, video) and news about conservation and Super Earth Rangers – kids whose fundraising efforts are featured.

5. Facebook and Twitter keep community engaged between campaigns

In this strategy, most of the action happens on the organization’s website. Facebook and Twitter are used to maintain the audience between activities and campaigns and remind children that being an Earth Ranger doesn’t end with reaching their fundraising goal. The Facebook platform seems to be the most popular. It has generated over 110K likes on stories and pictures, and its posts often generate hundreds of comments from the community.

6. Being too slick can smother community interaction

As a social web strategy, one weakness in Earth Rangers’ effort is that two-way and lateral conversation on their social channels is somewhat meagre. Although the community does comment heavily on the Facebook page, the overall communications effort is pretty slick and does not take advantage of user-generated content. Their blog features real participants from time to time and generates comments, but not that many. Asking actual Earth Rangers to share real success stories in words, video or pictures would reinforce the pride they share in their role as ambassadors for the cause. 

Have a look at their website. Maybe a child you know would like to be an Earth Ranger too.

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3 infographics that help digital communicators get content strategy right


The audience is the heart and meat of any content strategy

Course: CDPR108, Ryerson University, Toronto
Week 4, October 4, 2012
This blog covers my weekly assignments and learning for Ryerson University’s Social Media in PR course, part of Ryerson’s well-respected public relations certificate program. Follow this blog through the fall 2012 semester as we move from A – Z in social media.

We are learning about social media content strategies this week. We’ve doubled the fun by putting one of the most powerful trends in social media – visual communications – into action in this assignment. Our task was to find images or infographics that helped us understand content strategies and to examine their strengths and weaknesses.

First, a little background. “Content” is defined in our assigned readings from Content Strategy for the Web as “what the user came to read, learn, see, or experience.” Author Kristina Halvorson has explained content strategies this way: “The art of understanding what your customers need to know and delivering it to them in a compelling way.”

To use an old-school term, a content strategy is similar to an editorial schedule – a plan for what you will create and deliver to your readers. Here are the three best visual aids I found for understanding content strategies.

#1: Content strategy burger

Source: http://socialmediatoday.com/nick-allen/442355/content-strategy-burger
Created by Mark Smiciklas http://www.socialmediaexplorer.com/social-media-marketing/the-content-strategy-burger-infographic/

Using a burger to illustrate the elements of a content strategy is brilliant. This infographic clearly shows that the heart (or in this case, the meat) of a content strategy is the audience: who they are and what they want. This part of the meal drives everything else: message, topics and formats (words, images, video), purpose, voice, sources (i.e., created or curated) and channels. Showing information, themes and formats as yummy sauces and condiments is a great way to remember to create the stuff your audience loves. Is success on your menu?

#2 Mind Map template for a communications plan

Source:  http://www.biggerplate.com/mindmaps/EfqY82bh/template-for-a-communications-plan

I like this image from The Mind Map Library because it reminds communicators that any good strategy starts with answering basic questions – lots of them. This graphic prompts us to consider who, what, where, why and how when creating a plan, which is as applicable to content strategies as communication planning. The dotted line from the message blurb up to the “why should anyone care” blurb rightly insists that we do the ultimate reality check when planning: We must remember that having something to say is no reason for anyone to listen. We can’t let ourselves off the hook until we have ideas for useful content that will reasonate with audiences. It’s too bad the graphic elements are not better matched to the subject matter. I don’t understand why the messenger is doubled over backwards (looks painful, doesn’t it), or why the organizing image resembles a frozen jellyfish. Poor execution distracts from otherwise good information.

#3 Four steps from the Tech-Savvy Communications planning process

Source: Techsoup  http://www.techsoup.org/binaries/files/communications_toolkit_for_screen.pdf

This graphic is fairly basic but works for linear thinkers who like logical step-by-step processes. It succeeds because it is simple, and simplicity can make a daunting task feel doable. As a visual reference, it could help keep communicators on track toward completing a content strategy.  Unfortunately, it lacks a clear definition of the elements of a content strategy so can’t stand alone to help communicators get the job done. Other resources would be needed, so let’s get back to that tasty burger.

Take the poll. Which graphic works for you?

Last week’s poll: What is your reaction to seeing promoted tweets?

Three people responded and guess what? No one said promoted tweets usually interest them. Results: 66% find them annoying or ignore them; 33% said they would read a promoted tweet before deciding to click.